Team Powergrid are the people behind Northern Powergrid. Already got an account with us? NorthernGrid is the outcome of a single transmission planning region, facilitating regional transmission planning, enabling one common set of data and assumptions, identifying regional transmission projects through a single stakeholder forum, and eliminating duplicative administrative processes. These are highlighted below. If you are under the age of 13, please do not send us your personal information, for example your name, address or e-mail address. Our Priority Services Register contains personal information about customers who are of pensionable age, are disabled or chronically sick, live with children aged under 5 or, due to being in a vulnerable situation, are in need of additional services related to their access, safety, and communication needs. Power cut? Covering an area of 25,000 square kilometres, Northern Powergrid's network extends from north Northumberland, south to the Humber and northern Lincolnshire, and from the east coast to the Pennines. If you ask us to include you on our Priority Services Register, we will ask for your explicit consent to process any health-related information you may give us. For example, we obtain demographic information such as age, gender and your interests in order to improve our website. Long Term Development Statement. Health and Safety Avoiding danger from overhead power lines Page 3 of 12 Figure 2 11 kV distribution line Figure 3 400 V distribution line 7 Most high-voltage overhead lines, ie … If you experience a power cut or some sort of electricity emergency, contact Northern Powergrid on 105 immediately. Northern Powergrid This allows us to gain an insight into the functionalities required by users of our website and to improve their experience of using it. If you wish to ask us a question or use our website in any way that requires you to send us your personal information, please ask your parent or guardian to do so on your behalf. Where possible we now provide permanent insulation made of less obtrusive material which does not require a second visit to remove … Its network consists of more than 61,000 substations, has around 30,000 kilometres of overhead line and almost 67,000 kilometres of underground cables. Northern Powergrid is an electricity distribution business, delivering electricity on behalf of suppliers from the national transmission system to 3.9 million domestic and business customers. FibreGrid Provide Northern Powergrid With GRP Staircase . Temporary protection from overhead lines (shrouding) Priority service register How to Disconnect Electric Supplies Moving our equipment (Network Diversion) Making a … Organisations such as the emergency services, social services, charities and other not for profit organisations and your electricity supplier, gas transporter and water supply company so that you can be provided with priority services in the event of a power cut or a similar incident. WITH WHOM WILL WE SHARE YOUR PERSONAL INFORMATION? Customer-Led Network Revolution’s Successful Delivery Reward Application. Contact us. In order to do so, we may provide your details to Explain Market Research Limited, which is currently our appointed research company. Northern Power Grid did not give an expected time for when this power cut would be resolved, but the issue was sorted by roughly 5.24pm. For so long as we need to do so for legal, litigation or taxation reasons or for reasons related to compliance with our electricity distribution licence and/or the industry agreements that are associated with our role as a distribution network operator. Power cuts. We will only transfer your personal information to third parties on the basis set out in this privacy policy and may disclose your personal information to: FOR HOW LONG WILL WE RETAIN YOUR PERSONAL INFORMATION? Northern Powergrid Metering Limited is also a controller of a limited amount of personal data (including MPANs and Meter Point Registration Numbers for gas meters) in circumstances where it provides a smart or conventional meter to your energy supplier for installation in your property. We reserve the right to modify our privacy policy from time to time. We understand the inconvenience being without power can cause, therefore we always strive to: We use cookies to help improve your experience of using our website. Contact Northern Powergrid on 0800 011 3332 for any general enquiries you may have. Wycliffe House Please contact us to arrange a safety advice visit. Northern Powergrid. Our services. Cheshire Please select the service you require from the list below. Steelwork bonding lead, comprising of 3 metre length of 50sq mm orange Aluflex with EC4.1E clamps each end, Northern Power Grid (YEDL) specification We and our partner organisations, which include the emergency services, social services, charities and not for profit organisations, will use the information you have given us to provide you with the services set out in our guide to what you can expect from us when you become a priority services customer, including helping you in the event of a power cut. It also works on mobile telephones. Wilmslow We may also use such monitoring to provide evidence of transactions which we have entered into with you. Registered in England and Wales. Where we transfer your personal information to third parties in order to provide our services to you or to operate our business, we will put in place arrangements to protect that information. The portability of your personal information, e.g. 88 talking about this. Northern PowerGrid carries electricity from the high voltage transmission grid, which is owned and operated by the National Grid, to industrial, commercial and domestic users across these regions. Get Connected. The distribution network stops at the electricity meter, which is … WHY WE COLLECT PERSONAL INFORMATION ABOUT YOU AND HOW WE USE THAT INFORMATION. If you visit a website operated by a third party through a hyperlink included in our website, your information may be used differently by the operator of the linked website. We may, in certain circumstances, share personal information with some or all of those organisations via the UK Government’s ResilenceDirect system, including for purposes associated with the Civil Contingencies Act 2004. FibreGrid, the UK's leading manufacturer of GRP grating, was engaged by Northern Powergrid to design and fabricate a six metre high fire escape on site at Tynemouth Substation. If we do so, Explain Market Research Limited may contact you to complete a brief survey regarding your satisfaction with our service. You are not obliged to provide us with your personal information. Those sources include telephone discussions with you, which we may record for quality and training purposes, written information you have sent to us, other communications we have with you, such as by e-mail and via social media and our website, the electricity suppliers and gas transporters, organisations that provide such information and the electoral register. We will only use personal information we hold about you that we obtain through our website, over the telephone, via social media or otherwise in accordance with this privacy policy. Your name, address, telephone number(s), e-mail address and other contact details, including social media details; The meter point administration number (“MPAN”) associated with your property, which relates to the supply of electricity to you through that meter point; Your bank account, credit card and/or debit card details in circumstances where you pay us to provide a service to you; Details we may need in order to design and install a connection to our electricity distribution network that you have asked us to make to your property; and. On average, almost a quarter of people in the North of England aren’t prepared for winter weather according to recent findings. Please read our privacy policy carefully. We will use your personal information in accordance with this privacy policy, regardless of the source from which we obtain that information. In order that we can direct you to the area of the website that is likely to be most appropriate for you, please select your current membership category. Northern Powergrid, Houghton Le Spring, FREEPOST NEA 1047, Power Cut, Electricity, Generation, Power Outage, No Electricity Newcastle upon Tyne This includes providing our services to you under that contract, such as: We consider that we have a legitimate interest in processing your personal information in respect of the operation, maintenance and management of our electricity distribution network and to fulfil our obligations under our electricity distribution licence; b)You ask us to provide you with a new connection to our network or to alter an existing connection. At Northern Powergrid we run the electricity distribution network that provides power to customers in the North East, Yorkshire and northern Lincolnshire. PES/DNO Area: Yorkshire, 23. Northern Powergrid is the electricity distribution network operator (DNO) for the North East, Yorkshire, northern Lincolnshire. Copyright © Northern Powergrid Holdings Company 2021, Moving my electricity supply (Service Alteration), Temporary protection from overhead lines (shrouding), Problems with the electricity service cut-out, Problems with our electrical equipment at your property. Your property name/number * Login here: Your submission contains errors. We will collect and process such personal information as is necessary for the performance of the contract you have with us for the maintenance of that connection. TRANSFERRING PERSONAL INFORMATION INTERNATIONALLY. Our Long Term Development Statement (LTDS) is a summary of information on our … You can download that Add-on from https://tools.google.com/dlpage/gaoptout/. We may need to transfer personal information to our outsourced IT Infrastructure Services providers in India and other countries that are outside the European Economic Area. It is now simpler than ever to report a power cut. You can also manage and opt-out from interest-based advertising on your browser and mobile telephone at http://optout.networkadvertising.org/#!/. Northern Powergrid is responsible for the electricity distribution network for eight million people across 3.9 million homes and businesses in the North East, Yorkshire and northern Lincolnshire. e)To ensure that we provide you and all of our customers with a high standard of service. We don't sell electricity, neither do we operate power stations. Otherwise, we will not transfer your personal information to a third party outside of the European Economic Area unless you have confirmed to us that you are happy for us to do so. Copyright © Northern Powergrid Holdings Company 2021, www.northernpowergrid.com/asset/0/document/2954.pdf, https://tools.google.com/dlpage/gaoptout/. In doing so, we have ensured and will continue to ensure that we have in place appropriate safeguards to protect that information, including at least one of the safeguards required by the General Data Protection Regulation. Maintaining and testing our various IT systems so that we can operate an efficient and economical system of electricity distribution in accordance with our statutory duty under the Electricity Act 1989. Northern Powergrid is working in partnership with British Gas and Durham University (amongst others). RSS Feed. Contact Phone Numbers and Email General enquiries – 0800 011 3332, lines open 24 hours a day, seven days a week General enquiries. Northern Powergrid (Northeast) Plc is an active company incorporated on 9 March 1994 with the registered office located in Newcastle upon Tyne, Tyne and Wear. The categories of personal information we use include: We may collect personal information about you that has been obtained from a number of sources. We may record telephone calls with you for quality assurance purposes and we may collect personal information about you during those calls. Northern Powergrid constructs, maintains, repairs and replaces assets for distribution across the North East and Yorkshire region to 3.9 million customers. With any personal information in a “ machine-readable format ” advice visit lawfulness any... Downloading a Google Analytics Opt-out Add-on and applying it to your computer Office the... 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